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Secure & run

Maintenance & Support

Software is never finished. Our maintenance and support plans keep your applications secure, fast and up to date — with agreed response times and a team that already knows your codebase.

Discuss your projectView capabilities

Overview

Keep critical systems healthy, secure and improving.

We take over day-to-day care of web, mobile and enterprise applications — whether we built them or not. After a structured onboarding and code review, we monitor performance, apply security updates and fix issues before your users notice them.

Each plan includes improvement hours, so your product keeps evolving rather than standing still.

What you can expect

  • Predictable costs

    A fixed monthly plan instead of unplanned emergency spend.

  • Fewer incidents

    Proactive monitoring and patching prevent problems before they start.

  • Faster fixes

    Engineers who know your system resolve issues quickly.

  • Continuous improvement

    Improvement hours keep your product moving forward.

Capabilities

What our maintenance & support team delivers.

Application maintenance

Framework upgrades, dependency updates and refactoring that keep your codebase current.

Monitoring & incident response

Uptime, error and performance monitoring with defined escalation paths.

Bug fixes & troubleshooting

Prioritized triage and resolution, with root-cause analysis for recurring issues.

Performance optimization

Regular reviews of load times, queries and infrastructure to keep things fast.

Security patching

Timely patches for vulnerabilities in your application, libraries and servers.

Help desk & user support

Tiered support for your staff and customers, with response times agreed in your SLA.

Service process

How we work with you.

Tools we work with:

  • Sentry
  • Datadog
  • New Relic
  • Grafana
  • PagerDuty
  • Jira Service Management
  1. 01

    Listening to your needs

    Workshops and interviews to understand goals, users, constraints and success measures.

  2. 02

    Tailored solutions

    An approach, architecture and plan designed specifically for your situation.

  3. 03

    Tactical alignment

    Priorities, teams and milestones aligned so each sprint moves the right outcome forward.

  4. 04

    Measurable results

    Progress tracked against agreed metrics, with open reporting at every stage.

FAQ

Common questions about maintenance & support.

Can’t find what you’re looking for? Our team is happy to help.

Read all FAQs
Can you support software another vendor built?

Yes. We start with a technical assessment and documentation pass, then take over support once we understand the system.

What response times do you offer?

Response times are defined in your service-level agreement and depend on severity and plan. Critical issues receive the fastest response, with escalation to senior engineers.

Is there a minimum contract term?

Plans are typically agreed monthly or annually. We recommend a plan after reviewing your application and support needs.

Related services

Often combined with.

View all services
Secure & run

IT Consulting & Audit

Independent technology, security and compliance audits with a clear, prioritized roadmap.

Design & build

Custom Software Development

Purpose-built applications and platforms engineered around the way your business actually operates.

Design & build

Web Application Development

Fast, secure web applications, portals and websites built on modern frameworks.

Start a project

Tell us what you’re building.

Share your requirements and our experts will come back with a clear plan and a free, no-obligation quote.

Get a free quote sales@woltrumsolutions.com
  1. 01Share your requirements
  2. 02Discuss them with our experts
  3. 03Get a free quote
  4. 04Start the project